Frequently Asked Questions

What’s in the whitening kit?

Contained in your kit are 2x syringes containing professional strength whitening gel, 2x thermoplastic mouth trays, 1x LED light activator (batteries included) 1x whitening shade guide chart and 1x instruction guide. All items come in a sealed bag and are boxed.

Is there enough whitening gel in the kit for me to whiten my teeth over a 2 week period?

There is enough professional strength whitening gel in the 2 x syringes to ensure that you will have enough to use over the 2 week whitening session period. As a little whitening gel goes a long way! In some instances, customers may find that they may have some whitening gel left over. At the customers discretion, this can be used as a ‘top up’ after 6-12 months. Please store in a cool dry place and use before the expiration date stated on the box.

What is the treatment procedure?

An impression of your teeth will be made by you at home with our easy-to-use instant thermoplastic mouth trays. You will then apply the whitening gel inside the thermoplastic mouth trays and place this over your teeth. Our system is Dental Strength so you can treat your teeth from 20 minutes per day building up to 45 minutes per day. Generally in most cases, you will see results after the first treatment. Timing is up to the individuals discretion based on our guide. (Do not exceed the 45 minutes maximum timing or 14 consecutive days)

What’s the teeth whitening process?

Teeth Whitening is a bleaching process that lightens the discolorations that occur in tooth enamel. Ice White Teeth use an effective whitening solution retained in 2 thermoforming trays (x1 upper teeth, x1 lower teeth) worn over your teeth from 20 minutes per day building up to 45 minutes per day (until you have reached your desired level of whitening). Using Ice White Teeth's professional strength whitening gel that is formulated with carbamide peroxide, can be a desirable route to establishing a whiter smile.

What is the teeth whitening timing and How many days do I use it?

Wear the Ice White Teeth thermoplastic mouth trays with whitening gel for approximately 20-45 minutes total per day over a 2 week period. We recommend that you start with an initial 20 minute session and then gradually increase the amount of time to 45 minutes per session. As a guide, here is an outline of the recommended timing for your teeth whitening sessions over a 2 week period:

Week 1:

  • 1st session 20 minutes
  • 2nd session 20 minutes
  • 3rd session 20 minutes
  • 4th session 30 minutes
  • 5th session 30 minutes
  • 6th session 45 minutes
  • 7th session 45 minutes

Week 2:

  • 8th session 45 minutes
  • 9th session 45 minutes
  • 10th session 45 minutes
  • 11th session 45 minutes
  • 12th session 45 minutes
  • 13th session 45 minutes
  • 14th session 45 minutes


After an initial 2 week treatment, most people choose to do touchups at 6-12    months. We have top up pens available to purchase for in between whitening sessions or if you find you have remaining whitening gel left over, this can be used. Please store in a cool dry place and use before the expiration date stated on the box.

How does it remove stains?

The gel (carbamide peroxide), is broken down and oxygen acts upon the stained organic deposits, which oxidizes them into a white color. This process makes the overall tooth color closer to its natural unstained color. Your tooth structure remains unchanged. Years of clinical tests have demonstrated the safety and effectiveness of this type of system. Over 90% of people treated achieve some level of tooth whiteing. Crowns, bridges, bondings, and fillings do not lighten.

Is the whitening process permanent?

Your teeth have initially become stained due to consumption of foods and beverages. Upon the completion of your initial whitening process, your teeth will be restored to their natural white color. Smoking, eating certain foods, and drinking beverages like coffee, soda, and red wine will gradually darken teeth again. You may select to periodically whiten your teeth, thus reducing the likelihood of your teeth becoming stained again. After an initial treatment, most people do touchups at 6-12 months.

What causes tooth discoloration?

There are many causes. The most common include consumption of foods, coffee, tea, wine, sodas and smoking. In other words, our teeth naturally get more and more stained as time goes on and we continue to live our lives.

Who can benefit from whitening teeth?

Almost everyone (with exception to Children and Under 18s). However, there are some cases where treatment may not be effective. Tooth lightening is ideal for people who have healthy, unrestored teeth and would like a whiter, brighter smile. Tetracycline discolorations and artificial dental work are usually not greatly responsive to dental bleaching.

Is it safe to bleach my teeth at home?

Yes, our at home bleaching system is specially designed to be an easy-to-use system with detailed usage instructions. Over a decade of research indicates that whitening teeth with carbamide peroxide is safe and effective. All of our products comply with Australian standards and FDA regulations.

How long does the bleaching process take?

Results are dependent upon the individual characteristics of each person and the daily wear-time of the thermoplastic mouth trays, generally most people may see results after the first treatment. Maximum results may occur over the next 14 days. For 24 hours following the whitening treatment, you should avoid coffee, tea, cola drinks, red wine, smoking, or consuming anything that could stain your teeth.

Are there any side effects?

In some cases teeth or gums can momentarily react sensitively to the whitening application. This usually occurs in the first week, and cease to exist 1-3 days after interrupting the whitening treatment. The sensitivity of your teeth and gums can be reduced by the following advice below:

  • Do not overload the whitening gel into the Thermoplastic mouth trays and remove any Whitening gel that might touch the gums with a cotton tip.
  • Reduce usage time and/or frequency until the sensitivity subsides
  • Interrupt the application for 2-3 days, then continue the daily application
  • Interrupt the application and contact your dental practitioner if sensitivity continues – Use mild toothpastes and soft toothbrushes to reduce gum irritations during the application.
  • Others may have nonspecific sensitivity in their teeth, gums, tongue, or throat. Temporary whitening of the gums indicates too much gel applied to the trays and is only transient. Since the whitening tray alters the biting surface of your teeth whilst wearing, your bite may be effected by long time wear of the trays. This will return to normal within a few hours of not wearing the whitening trays.

If any of these symptoms are more than mild, discontinue the treatment until you speak to your dental practitioner.

If you have any other concerns during or after using the product, please contact your dental practitioner for further advice as they will determine if you have any underlying conditions, will know your dental history and can provide in chair treatments or advice.

What ingredients are in Ice White Teeth’s whitening formula?

The whitening serum contains 18% carbamide peroxide along with a unique polymer gel to adhere to your teeth for the optimal contact time, as well as a refreshing, natural mint flavor. Refer to our ingredients list or the boxes for more details.

What if I swallow the whitening gel?

Every time you use your dental whitening system you will inevitably swallow a small amount of whitening gel. This is normal and, except for the taste, there are no hazards for most people who swallow small amounts of gel.

Can I whiten if I’m pregnant or breastfeeding?

Whilst no studies have been conducted, we strongly advise to refrain from whitening teeth during pregnancy or breastfeeding. (We have this on our packaging)
If you would like further advice, we recommend that you contact your health practitioner for their expert opinion.

Why is the recommended usage age for 18+?

The 18+ age recommendation is due to teeth growth and development reasons.
Individuals may consider at their own discretion, to have a consultation with their dental practitioner to seek advice/discuss further.
As each person is unique and so are their teeth, they can provide you with 'in person' advice or suitable recommendations based on knowing your dental history.

Can I still use the products if the date has expired?

The expiry date is provided for a reason, we do NOT recommend that our products are used after the specified expiry date.

I have a mix of dentures and real teeth, Can I use your product?

As each person is unique and so are their teeth it is difficult to determine what the outcome or results would be for any individual. For further advice you may wish to contact your Dental practitioner at your discretion to provide you with in person advice. They will know your dental/medical history and will be able to provide in person feedback/advice on whether Whitening your teeth is suitable for you or not for your personal circumstances. We do not provide answers to questions of this nature.

What currency are your prices listed in?

Our prices are listed in Australian Dollars ($AUD). If you would like to determine the approximate cost in another currency, we suggest you utilise an online currency converter, which will give you an estimate of the cost. Keep in mind that currency rates fluctuate daily, and your card will not be charged until the order actually ships which could result in a variation in the rate on the day of shipment.

Who is responsible for duties/taxes and brokerage fees on international shipments?

The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order.

What if I refuse delivery on an international package?

If you refuse delivery on an international order the package will in some instances be abandoned at the border. Unless you make other arrangements with local post offices or customs for its return. Abandoned packages at borders are not eligible for refunds to be issued to customers. Please review international orders very carefully to ensure that you are willing to accept the duties/taxes and brokerage fees, as we cannot cancel an order once it has been placed or sent.

If you nominate to refuse delivery on your international order and not accept the local duties/taxes and brokerage fees for an international delivery. We are in no way accountable for your decision. If the returned parcel is held with local post services or customs because you have changed your mind, we are not responsible for any lost or delayed parcels or to provide compensation. Exchanges and refunds will not be conducted for parcels in transit or lost parcels etc. All international parcels that are to be returned must have a tracking number which should be supplied to our customer service team.

Can I track the progress of my order?

Provided that a valid email address was entered when placing the order we will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email containing the shipping tracking number.

Can I contract coronavirus (Covid -19) from my product or product parcel?
The health and safety of our people and customers in the communities in which we operate is our number one priority. Our products come sealed and boxed for hygiene standards. Parcel handling is managed on sanitised clean dry surfaces with our team wearing protective masks and gloves.
For postage of the parcel, like many postal organisations worldwide, Australia Post is keeping a close eye on advice about coronavirus (COVID-19) living on mail and parcels, to ensure the safety of people and customers.

The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.

The World Health Organisation has also advised it is safe to receive packages as, from previous analysis, coronaviruses do not survive long on objects, such as product packaging and mailed items.

Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels.